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Order Returns

Order Returns - What are the steps to return an order


Return order upon receipt due to Breakage Claim.

If you receive a damaged or broken shipment, please make a claim to the courier or employee who is delivering the shipment to you. Complaints regarding the breakage or damage of goods purchased are accepted only if they are made upon receipt of the shipment, in the presence of a courier or employee, especially in case of breakage of products in the shipment, where the courier describes the complaint in the protocol. In the case of damaged goods, tea or herbs, we will refund the value of the damaged products by delivery at our expense or at your option we can resend the goods.

Cancellation of order for other reasons

Product mismatch

If you notice that you have received products, herbs or tea that do not fit the description or the parameters you expect, then you can cancel your contract within 14 days from the date of the written request by e-mail or physical medium / paper /. Please send photos of our mail. Exceptions are products made at your request, such as packaged tea, herbal blends, as well as nutritional supplements and food products.
According to the Consumer Protection Act, this poses a risk to consumer health.
Of course, in any case, we will endeavor to assist you so that you will be satisfied with our service. Return of goods address: Bulgaria, Sofia 1618, Krasno selo, BL181, Herb Ltd.

Product expired

Claims may also be made within 3 business day of receipt of the shipment by courier when the claim relates to the shelf life of the product. The company is committed to recording claims in the relevant register in accordance with Article 127 (2) of the Public Procurement Act.
Please send us a photo of the shelf life of the product. We will assist you by returning your money or sending you a new product. The choice is yours. Return of goods address: Bulgaria, Sofia 1618, Krasno selo, BL181, Herb Ltd.

Change of opinion

Purchased goods must be returned within 14 days of requesting the cancellation of the contract, in writing by mail or on paper. The products must be in their original packaging, unsealed, complete and in good commercial condition, together with the invoice. The cost of return is at the expense of the buyer, in accordance with European consumer law. Exceptions are products made at your request, such as packaged tea, herbal blends, as well as nutritional supplements and food products. According to the Consumer Protection Act, this poses a risk to consumer health.
Return of goods address: Bulgaria, Sofia 1618, Krasno selo, BL181, Herb Ltd.

Resubmit or Refund

In the event of the seller's inability to re-deliver to the customer the goods ordered by him, he is obliged to provide an alternative one, or if he does not agree to refund the amount paid, if the amount has already been paid by the buyer. The amount paid by the customer is refunded the way it was paid.

Contact us by mail to return an order: herbtmltd@gmail.com
Contact us by phone* to return an order: 00 359 877 391 117
Please send us photos and a short description.

* The cost of the call is according to the tariff plan
to your mobile operator for a phone number in the
European Community